The table below shows a day in the life of the operations director of a luxury hotel in Malta. How…

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The table below shows a day in the life of the operations director of a luxury hotel in Malta. How much time is she spending on each operations management activity?

Time

From

To

Location

Activity

7:00

7:45

Public areas Walk around and check; ensure that everything operating to standard.

Pool area and reception clean and tidy. Meet most staff on duty, discuss problems

7:45

8:00

Own office

Read all performance reports for previous night to become aware of all issues arising. Check e-mails and reply as necessary

8:00

8:45

Meeting room

Daily planning meeting with all department heads (front office, finance, facilities, health club, restaurant, housekeeping). Discuss today’s important activities, events and constraints (potential capacity problems, etc.)

0

0

Restaurant terrace

Meet customers during breakfast, along with food services manager. terrace Ensure adequate capacity available, check quality of food and service

10:00

11:00

HR department

Meeting to discuss all recruitment needs for summer season. Review training plans and budgets. Agree capacity requirements for part-time staff

11:00

14:00

Bars, restaurants

Meet customers and check that quality meets their expectations. Visit chef with restaurant manager to pre-empt any capacity or quality problems

14:00

14:45

Own office

Finalise plans for a high-profile wedding

14:45

16:00

Facilities

Meeting with chief engineer to discuss long-term plans and investment appraisal for improvements to air-conditioning system

16:00

17:00

Events office

Planning meeting with client and selected managers for a high-profile wedding: Final design of the service package and timetable for this 300-guest event

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