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Process Analysis Tools

This week, you examined many process analysis tools, including visual tools such as check sheets, flowcharts, histograms, Pareto charts, run charts, scatter diagrams, and stratification charts. Each of these tools has an important place in process analysis. As a current or future health care administration leader, you may be responsible for generating and interpreting these analysis tools for effective decision making. Additionally, these process and analysis tools are essential for helping to inform health care quality decisions and to measure associated quality outcomes for health services organizations.

For this Discussion, review the resources for this week regarding visualization tools for process analysis. Then, evaluate how your health services organization, or one with which you are familiar, might use one of these tools.

In few paragraphs describe of one of the tools that your health services organization or one with which you are familiar uses for process analysis. Be specific and provide examples. Then, create your own example of this tool, including visual tools such as check sheets, flowcharts, histograms, Pareto charts, run charts,and attach . Do not use real data. Describe the strengths and weaknesses of the tool for process analysis in health care administration, and explain why.


Ross, T. K. (2014).
Health care quality management: Tools and applications. San Francisco, CA: Jossey-Bass.

  • Chapter 4, “Process Analysis Tools” (pp. 115–159)

Scott, J. (2007). Process optimization for service organizations isn’t rocket science.
Quality Progress, 40(10), 72.

Gemba Academy. (2010, September 25).
Learn what the 7 quality control tools are in 8 minutes [Video file]. Retrieved from https

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